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Leading Hospitality Forward - Emotional Intelligence: The soft skill that has hard impact!
A recent study on social.com reveals that while over 90% of people perceive they have high Emotional Intelligence (EI) in actuality only 15% do.
Yet we know it is important, the research consistently discloses:
- Leaders with higher than average empathy, perform over 40% higher in employee engagement, decision-making, and coaching
- Employees who have leaders with high EQ are four times less likely to quit their jobs than those with managers who have low EQ
Why is this power skill so important and why does it remain underinvested in Leadership Development?
In this new era of quiet quitting and the great resignation, no industry is feeling that pain more than hospitality. In this reality, leaders are forced to strengthen their Emotional Intelligence to meet expectations in our changing workforce.
Join us, as Jane Yrenaya facilitates a critical discussion on EI, its importance to the industry, how it builds exceptional leaders that increase engagement, build teams, and create cultures that get results.
Jane Yrenaya, Implementation Strategist, FranklinCovey A former client of FranklinCovey, Jane now works as an Implementation Strategist, drawing on her own experience, knowledge and expertise
when helping clients build great cultures and leadership capability. She brings 20 years of hospitality experience working in Human Resources and Learning & Development space. Having worked
internationally, Jane brings global experience from Canada, Bermuda, New York, UK and Abu Dhabi/Dubai. Jane has earned a Bachelor's Degree in Psychology and a Post-Graduate Diploma in Human
Resources. She achieved her Diversity & Inclusion for HR Certificate with Cornell University and is certified in Psychological Safety with LeaderFactor. Jane challenges leaders to look inward, renew and
explore how well intended actions can affect our own well being and the well being of the people they lead.
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Webcast details will be sent
via email after registration.
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Webcast Date/Time
May 9, 2023
10:00 am-11:30 am ET
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