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Patient experience isn’t driven by grand gestures; it’s built in a thousand small moments, repeated every day.
Yet, in the daily whirlwind of staffing shortages and clinical demands, those moments are often the first to slip. Making a real, sustainable shift takes more than effort; it takes a proven system to hardwire those critical behaviors—rounding, responsiveness, communication, and discharge excellence—into the daily rhythm of care.
Join us to learn how to transform patient experience from an aspiration into a predictable, scalable outcome. In this session, we’ll explore:
- The Anatomy of a 45-Point Jump: A deep dive into how Sherry Nolfe, Chief Nursing Officer at Loma Linda University Children’s Health, utilized a proven system to move her hospital from the 40th to the 85th percentile in patient experience and sustained the jump.
- Operationalizing the Small Moments: How to move beyond vague goals and identify the two to three specific behaviors that have the highest impact on patient experience scores.
- Sustainability Amidst the Whirlwind: Strategies to maintain high-performance standards with competing demands and urgencies.
Reserve your spot now to discover how to create the organizational focus, clarity, and measurable momentum required to drive top-tier patient loyalty and clinical excellence.
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Webcast details will be sent
via email after registration.
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Webcast Date/Time
April 23, 2026
11:00 am-12:00 pm ET
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